Terms And Conditions

Gardeners Romford Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Romford provides gardening and related services to residential and commercial customers. By booking or accepting any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer or you means the person, firm or organisation requesting the services of Gardeners Romford.

Company, we or us means Gardeners Romford, the provider of gardening services.

Services means any gardening, garden maintenance, clearance, soft landscaping, planting, lawn care, hedge cutting, pressure washing, or other services supplied by the Company.

Service Area means the primary operating locations and surrounding areas served by Gardeners Romford, typically within reasonable travelling distance of Romford and nearby districts.

Booking means a confirmed request for Services made by you and accepted by us, whether verbally or in writing.

Visit means any appointment where our team attends your premises to provide the Services.

2. Scope of Services

2.1 We provide a range of gardening and garden-related services, which may include regular maintenance visits, one-off clearance work, seasonal services, and bespoke gardening projects. The specific scope of work for each Booking will be confirmed between you and us, based on your requirements and our quotation.

2.2 All Services are subject to availability, weather conditions, site access, and the nature of your garden or outdoor space. We reserve the right to advise alternative dates, methods, or approaches where conditions are unsuitable or unsafe.

2.3 We do not undertake any services that require specialist qualifications, licences, or professional registrations unless we have clearly confirmed that we hold the necessary authorisations.

2.4 Any descriptions, photographs, or examples of work are provided for general guidance only. The actual results may vary depending on your garden, soil, plants, weather conditions, and level of ongoing care.

3. Booking Process

3.1 You may request a quotation or make a booking by contacting us and providing accurate information about your property, access, and required Services. We may ask for details such as garden size, current condition, and any specific instructions.

3.2 We may provide an estimate based on your description, or we may offer a visit to assess the work before confirming a quotation. Any quotation is based on the information available at the time and is valid for a limited period, which will be indicated to you where applicable.

3.3 Your Booking is not confirmed until we have accepted it and, where required, you have paid any deposit or booking fee specified by us. We reserve the right to decline or cancel a Booking at our discretion, for example where the work is unsafe, not feasible, or outside the scope of our Services.

3.4 For regular maintenance plans, we will agree an approximate schedule or frequency of visits. While we aim to keep to agreed days and times, all appointments are subject to change due to weather, operational reasons, or unforeseen circumstances. Any changes will be communicated to you as soon as reasonably possible.

4. Access and Customer Responsibilities

4.1 You are responsible for ensuring safe and reasonable access to your garden or outdoor areas at the agreed times. This includes arranging access through gates, side paths, communal areas, or buildings as necessary.

4.2 If we are unable to gain access at the agreed time due to circumstances within your control, we may treat this as a late cancellation and apply a charge in accordance with the cancellation terms below.

4.3 You must inform us in advance of any known hazards, restrictions, or special conditions at the property, such as uneven surfaces, fragile features, ponds, pets, or children using the garden during the Visit.

4.4 You agree not to request our staff to carry out any work or use any equipment that is unsafe, illegal, or outside the agreed scope of Services.

5. Pricing, Estimates and Quotations

5.1 Prices may be based on an hourly rate, a fixed price for a specified job, or a regular maintenance fee, as agreed between you and us.

5.2 Any estimate is given as a guide based on the information available and is not a binding quotation. Where the actual work required is greater than anticipated, we will inform you and may revise the estimate before continuing.

5.3 Quotations are based on the scope of work described and are subject to change if you request additional services, if conditions on site are materially different from those described, or if unforeseen issues arise during the work.

5.4 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive or exclusive of applicable taxes as required by law at the time of invoicing.

6. Payments and Invoicing

6.1 Payment terms will be communicated to you at the time of Booking. We may require a deposit, full payment in advance, or payment on completion, depending on the nature of the Services.

6.2 Invoices are payable by the due date stated on the invoice. We may accept a range of payment methods, which will be confirmed to you, such as bank transfer or online card payments.

6.3 For regular gardening services, invoices may be issued after each Visit or on a periodic basis, for example monthly. You agree to pay all invoices in accordance with the agreed schedule.

6.4 If you fail to make payment by the due date, we reserve the right to suspend Services, charge interest on overdue amounts at the maximum rate permitted by law, and recover any reasonable costs incurred in pursuing the debt.

6.5 All Services remain the property of the Company until payment is received in full. This includes any materials, plants, or products supplied as part of the Services, where such retention of title is legally effective.

7. Cancellations and Rescheduling

7.1 If you need to cancel or reschedule a Visit, you must give us as much notice as possible. Unless otherwise agreed, a minimum notice period of 24 hours before the scheduled Visit is required.

7.2 If you cancel a Visit with less than 24 hours notice, or if we are unable to carry out the work due to lack of access or other reasons within your control, we may charge a cancellation fee. This may be up to the full amount of the expected charge for that Visit, depending on the circumstances and our wasted costs.

7.3 For larger projects or works where a deposit has been paid, separate cancellation terms may apply and will be explained at the time of Booking. In some cases, deposits may be non-refundable, or a portion may be retained to cover planning, materials, or lost time.

7.4 We may need to cancel or reschedule a Visit due to adverse weather, staff illness, vehicle problems, or other events beyond our reasonable control. In such cases, we will aim to provide as much notice as possible and will arrange an alternative date with you. We will not be liable for any loss arising from such changes, provided we act reasonably.

8. Health, Safety and Site Conditions

8.1 We are committed to working in a safe and responsible manner. Our team will use appropriate tools, equipment, and protective wear for the tasks undertaken.

8.2 We may refuse to carry out work if we believe conditions are unsafe or unsuitable, including extreme weather, hazardous materials, unstable structures, or aggressive animals on site.

8.3 You agree to keep children and pets away from the working area during our Visit, and to ensure that any equipment, chemicals, or tools left on site are not interfered with by others.

8.4 Where we use weed control products, fertilisers, or other treatments, we will apply them in line with manufacturer guidelines and relevant regulations. You must follow any aftercare advice we provide, including keeping off treated areas for specified periods.

9. Waste Handling and Garden Refuse

9.1 As part of our gardening Services, we will usually collect and tidy green waste generated by our work, such as clippings, prunings, and leaves. The specific arrangements for waste handling will be agreed with you in advance.

9.2 Where you have suitable on-site facilities, such as a compost area, garden waste bin, or other approved container, we may place green waste there in accordance with your instructions.

9.3 If you require us to remove green waste from the property, an additional charge may apply to cover transport and disposal costs. This will be made clear in your quotation or at the time of Booking.

9.4 We comply with applicable waste regulations and only dispose of waste at authorised facilities. We do not remove hazardous or controlled waste, including but not limited to asbestos, chemicals, contaminated soil, or certain building materials.

9.5 You are responsible for informing us of any known contamination or hazardous materials within your garden. If such materials are discovered during our work, we may suspend Services until the matter is safely addressed by appropriate specialists.

10. Materials, Plants and Guarantees

10.1 Where we supply plants, turf, or other living materials, their performance will depend on factors beyond our control, such as weather, pests, diseases, and the level of care provided by you after installation.

10.2 While we will take reasonable care in selecting and planting, we cannot guarantee that all plants will thrive or survive for a specific period, unless we have expressly offered a written guarantee with stated conditions.

10.3 Any guarantees or warranties on materials or products supplied by third parties are subject to the terms of the manufacturer or supplier. We will pass on such information where relevant.

11. Liability and Limitations

11.1 We will exercise reasonable skill and care in providing the Services. If you believe that any aspect of the work has not been carried out to a reasonable standard, you must notify us promptly, and in any event within 7 days of the relevant Visit.

11.2 Where a defect in our Services is confirmed, our liability will be limited, at our option, to re-performing the Services, correcting the defect, or issuing an appropriate refund or price reduction for the affected part of the work.

11.3 We are not liable for any loss or damage arising from inaccurate or incomplete information provided by you, failure to follow our advice or aftercare instructions, or interference with our work by you or third parties.

11.4 We are not responsible for pre-existing defects or weaknesses in your property, structures, plants, soil, or services such as pipes and cables, which may become apparent or be affected during our work, unless caused directly by our negligence.

11.5 To the fullest extent permitted by law, we exclude liability for loss of profit, loss of business, loss of enjoyment, or any indirect or consequential loss. Our total liability arising in connection with any Booking shall not exceed the total amount paid by you for the Services under that Booking.

11.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

12. Complaints and Dispute Resolution

12.1 If you have any concerns or complaints about our Services, you should contact us as soon as possible with details of the issue.

12.2 We will investigate your complaint and aim to respond within a reasonable time frame. Where appropriate, we may arrange a site visit to inspect the work and discuss possible solutions.

12.3 Both parties agree to make reasonable efforts to resolve disputes amicably in the first instance. If a resolution cannot be reached, either party may consider seeking independent advice or using recognised dispute resolution procedures.

13. Data Protection and Privacy

13.1 We collect and process personal information necessary to provide our Services, such as your name, address, and contact details.

13.2 We handle your information in accordance with applicable data protection laws and use it only for legitimate purposes related to the provision and administration of our Services, or where required by law.

13.3 Your details will not be sold to third parties. Information may be shared with trusted service providers or subcontractors only where necessary to fulfil your Booking and always under appropriate confidentiality obligations.

14. Amendments to Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings from the date the updated terms are made available.

14.2 For ongoing regular services, we will notify you of any significant changes to these Terms and Conditions, and continued use of our Services after such notice will constitute your acceptance of the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our Services.

By making a Booking with Gardeners Romford or allowing us to carry out any Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.